I feel exactly that way about LA. I have to harass them about royalty statements (which I should receive regularly) and payments, and when I get the statement it isn't always complete (I had to inquire further about Fictionwise sales).

Receiving statements and payments is a right, not a privilege. I haven't submitted anything else beyond the two books I already have with them.
 

You have to be a bit wary when all of the business matters seem to be controlled by one person and not a team with checks and balances. After reading the noted articles however, even a team can be shady though.

Its sad to think that there are only a handful of reliable publishers.